General terms and conditions

1.ORDERS
We reserve the right to refuse orders in case of necessity without being obliged to pay any compensation. The customer's order is accepted only after the receipt of the advance invoice. Thus, payment of the advance invoice also counts as a final order and acceptance of our terms and conditions of sale.
2.PRICES
The prices of our offers may be subject to change at any time without prior notice. However, the prices and commercial conditions remain valid during the period mentioned in the offer sent by us. Our offers are without obligation.
3.DELIVERIES AND PLACEMENTS
The date of delivery and placement of goods is for information purposes only, but is not binding in our contract. No compensation can be claimed for late delivery or placement. No damages may be claimed by the customer for late delivery or installation. The delay may also not result in the cancellation by the buyer of the order and (or) placement, nor entitle the buyer to order elsewhere on our behalf or to have the placement performed by others. If, for any reason whatsoever, the buyer should refuse to take delivery of the ordered goods, we shall be entitled to demand the forced execution of the contract. If, as a result of this refusal, we decide to cancel the contract, the customer will have to pay a compensation of 50% of the price of the offer. This applies even if the buyer has been refused financing that he had anticipated.
4.WORKS ON SITE AND DELIVERIES
Our deliveries and placements of the goods are made according to the instructions of the buyer/customer, who is therefore responsible for his details. The buyer will indicate the place for the delivery of the goods and will be obliged to provide easy access to this place, all under the responsibility of the buyer/customer. At the time of delivery and placement, the area must be cleared and tidy. The seller may, without being held liable by the buyer/customer, refuse to deliver or install if the space does not allow for proper installation. Only the seller or personnel appointed by the seller can make statements in this regard. If this is not complied with, the buyer shall be obliged to reimburse the seller for all damages, including waiting hours, preservation costs and costs. If the delivery takes place in an area that is difficult to access or where permission must be obtained from other parties, such as neighbor, municipality, this shall be taken care of by the buyer. Any temporary cordoning off of public roads will also be taken care of in time by the customer. Should we, for whatever reason, including those mentioned above, have to proceed to a temporary storage, then all costs incurred for this (transports, insured storage, administration costs, etc.) will be entirely borne by the customer. These costs are invoiced on a weekly basis and must be paid in cash. The decision of non-delivery or placement is binding and does not entitle the buyer/customer to claim compensation for this, in any way whatsoever.
5.COMPLAINTS
Upon delivery, the customer must inform us immediately of any damage to the packaging of the delivered goods with accompanying detailed photos. Damages to the goods themselves must also be reported to us immediately, also with clear and detailed photos of the damaged goods. These complaints must reach us by email on the day of delivery. Complaints concerning goods delivered and work performed cannot be accepted if they are not received by registered mail within 5 days of delivery. To be admissible, complaints regarding our invoices must be made by registered mail within 3 days of receipt. If after this period no complaints reach us, it means that the customer accepts the invoice.
6.RETENTION OF TITLE
Ownership of the goods sold or placed is transferred to the buyer only after full payment of the principal sum, interest and costs. The customer is liable for any damage caused to the goods since delivery.

7.PAYMENTS
We have the right to request 40% deposit upon signing the offer (the order) and 30% at the start of delivery/placement. The balance, being 30% will be collected upon delivery. The amounts are payable in cash or subject to agreement between the seller and the customer by bank transfer on the due date of the invoice. In case of non-payment of the advances at the agreed times, the agreement can be dissolved by us, after notice of default, ipso jure and by simple registered letter. All this without prejudice to the payment of damages by the defaulting customer. It is expressly agreed that the bills not paid on the due date will accrue an interest of 12% per year with a minimum of €150.00. All additional costs, judicial and non-judicial are also borne by the customer.
8.JURISDICTION
The courts of Hasselt have sole jurisdiction to settle all disputes, even those payable in other places. This also applies to any claims for indemnification or forced intervention.
9.CONTACT DETAILS
L.O.D.E. bv
Alkenstraat 136 - 3512 Stevoort
Cell phone: 032 (0)472/64.36.37
Mail: info@lode.furniture
VAT nr: BE0786.522.619